🚚 Delivery & Freight

Metro Areas (Sydney, Melbourne, Brisbane, Perth)

• Free delivery on orders over $300 (excl. GST)
• Orders below $300: $30 + GST handling fee

Regional & Non-Metro Areas

• Freight charges apply
• Backorders may incur additional freight

Special Freight Conditions

Additional charges (at cost) apply for:

• Heavy or bulky items
• Large-volume orders
• Specialised equipment (e.g. autoclaves, furniture)

⏱ Delivery Timeframes

• Dispatch within 24 hours (standard orders)
• Metro: 1–3 business days
• Regional: 3–7 business days
• Remote: 5–10 business days

Timeframes are estimates only.

📦 Delivery Conditions

Customers must provide accurate delivery details.

We are not responsible for failed delivery due to:

• Incorrect address
• Customer unavailable
• Site access issues

Failed delivery may result in:

• Re-delivery charges
• Return to warehouse at customer cost

⚠️ Delivery Delays

Delays may occur due to:

• Courier disruptions
• Weather conditions
• Supply chain issues

MeddicorPlus is not liable for delays.

🔗 Third-Party Logistics

• Deliveries handled by external providers

We are not liable for:

• Transit delays
• Handling issues
• Tracking inaccuracies

📍 Risk & Ownership

• Risk passes on delivery
• Ownership remains until full payment received

❗ Delivery Issues & Claims

• Report within 7 days
• Must include:

• Photos
• Delivery documentation

🔄 Returns Eligibility

Returns must:

• Be requested within 7 days
• Be unused and unopened
• Be in original packaging
• Include proof of purchase

✅ Valid Return Reasons

• Damaged or defective goods
• Incorrect items supplied
• Missing items
• Expired or near-expiry (not disclosed)
• Quality/authenticity concerns

🚫 Non-Returnable Items

Unless faulty:

• Equipment & capital items
• Cold-chain products
• Custom/special orders
• Opened sterile items
• Clearance items

🔁 Change of Mind / Ordering Errors

Accepted at discretion if:

• Requested within 7 days
• Goods are saleable
• Minimum value: $50 (excl. GST)

Charges:

• Return freight (customer pays)
• Restocking fee from $35 + GST

🛠 Faulty or Incorrect Goods

If MeddicorPlus is at fault:

• Replacement, credit, or refund provided
• Return freight covered

📋 Return Process

1. Submit Return Request Form
2. Provide details and evidence
3. Await written approval

Unapproved returns will not be accepted.

💳 Refunds & Credits

• Processed within 7–10 business days
• Issued via original payment method

Possible outcomes:

• Replacement
• Credit
• Refund

🔄 Exchanges

• Not available
• Place new order after return approval

❌ Order Cancellation

Before Dispatch

• Cancellation allowed

After Dispatch

• Cannot cancel
• May refuse delivery (fees apply)

Special Orders

• Cannot be cancelled

📦 Backorders & Partial Deliveries

• Orders may ship separately
• Additional freight may apply

🚧 Unserviceable Areas

• Delivery may be declined where not feasible

⚖️ Australian Consumer Law

Your rights under Australian Consumer Law are not affected.

You are entitled to:

• Refund or replacement for major failures
• Compensation for foreseeable loss

🔑 Key Summary

• Returns within 7 days
• Goods must be saleable unless faulty
• Return freight applies for change-of-mind
• Restocking fees may apply
• Some items non-returnable
• Delivery issues reported within 7 days